Last updated: July 2, 2026
These Terms of Service ("Terms") govern your access to and use of the FrenchPrep platform ("Platform", "Service"), operated by Whitelen Technologies Inc. ("Company", "we", "us", "our"), a company incorporated in British Columbia, Canada, with principal offices in Vancouver, BC.
By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, you must not use the Service.
FrenchPrep is an online teaching operating system designed to help students prepare for TEF Canada and TCF Canada French language examinations. The Platform provides practice exercises, mock exams, audio content, instructor management tools, and related educational features.
The Platform is a licensed access service. Users are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform's content and features during their active subscription period.
To use the Platform, you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You must notify us immediately at base@whitelen.com if you suspect unauthorized access. Accounts are personal and non-transferable.
FrenchPrep is offered primarily as a prepaid, fixed-term license — most commonly an annual license — billed as a single upfront payment for the full term. Payments are processed securely through Stripe or, for organizational licenses, by direct bank transfer against an invoice stating the license term, seat limits, and price. FrenchPrep may also offer recurring subscription plans where expressly indicated at purchase; by subscribing to such a plan, you authorize recurring charges to your payment method until you cancel.
Fixed-term licenses run for the full purchased term, expire automatically at the end of that term unless renewed, and are non-refundable once activated — no partial refunds are provided for unused portions of the term. Subscription plans (where offered) may be cancelled at any time; cancellation takes effect at the end of the current billing cycle, you retain access until the end of the paid period, and no partial refunds are provided for unused portions of a billing cycle.
We reserve the right to modify pricing. Price changes never affect a fixed-term license already paid for — they apply only at renewal or to new purchases. For recurring plans, you will be notified at least 30 days before any price change takes effect, and continued use after the effective date constitutes acceptance of the new pricing.
Prepaid, fixed-term licenses (for example, six-month, annual, or multi-year access) are issued to organizations or individual buyers under a private payment link or invoice (payable by card via Stripe or by direct bank transfer) and billed as a single upfront payment in the currency specified on the invoice. Prepaid licenses grant the same limited, non-exclusive, non-transferable, revocable right of access described in Section 1, for the specific term indicated at purchase, and expire automatically at the end of that term unless renewed.
Prepaid licenses are non-refundable once activated, whether in whole or in part, and remaining term has no cash value. Prepaid buyers remain fully subject to Sections 4, 5, 7, 8, and 9 of these Terms for the entire duration of the license. Prepayment does not confer any right to continued access if the account is suspended or terminated for cause under Section 9. Any dispute or chargeback initiated after the license has been activated may, at our discretion, be treated as termination for cause with immediate revocation of access and forfeiture of any remaining term.
All payments to FrenchPrep are final and non-refundable, without exception, across every access model we offer — prepaid six-month / annual / multi-year licenses, recurring subscriptions, custom-term enterprise licenses, demo access converted to paid, and any promotional or partial-period charge. This applies whether the reason is a change of mind, non-use, partial use, failure to sit an exam, exam result not achieved, dissatisfaction with content, dissatisfaction with instructor, dispute with a center, technical issues on your side (device, browser, network, connectivity), account suspension for cause under Section 9, or any other reason not expressly required to be refunded under applicable law.
Where a refund is nonetheless required by a mandatory consumer-protection statute in your jurisdiction, our refund obligation is limited to the minimum required by that law, and does not create a general entitlement to refunds under these Terms.
Every license type offered by FrenchPrep is a strictly personal or internal-organizational access license. This applies without exception to prepaid six-month / annual / multi-year licenses, recurring subscriptions, custom-term enterprise licenses, promotional trial access, demo accounts, and any future access model we introduce.
Under no license type may you, directly or through any third party:
A FrenchPrep license is a license to use the Platform. It is never a license to redistribute the Platform or its content. Access does not transfer any ownership, and no license type ever grants any right to resell, sub-license, or redistribute in any form.
Organizations ("Centers") and instructors who manage student accounts are additionally responsible for ensuring that their students comply with these Terms. Centers may not exceed their licensed student or instructor limits. Instructor accounts are subject to the same content restrictions as student accounts.
You agree to use the Platform lawfully, in good faith, and solely for personal or organizational educational purposes consistent with the license you have been granted. You must not use the Platform for any unlawful purpose, interfere with its infrastructure or security, attempt to access other users' accounts or data, upload malicious content, impersonate any person or entity, or attempt to extract, copy, redistribute, resell, reverse-engineer, or otherwise exploit any part of the Platform or its content outside the scope of your license.
You further agree not to use the Platform for any activity that we determine, in our reasonable discretion, to be fraudulent, abusive, misleading, competitively harmful, or otherwise inconsistent with the intended educational purpose of the Platform, or that damages, threatens, or is likely to damage the reputation, integrity, security, or lawful operation of the Platform, Whitelen Technologies Inc., its users, its partners, or the underlying examinations the Platform supports.
In addition to the general rules above, the following conduct is prohibited under every license type (prepaid fixed-term, recurring subscription, demo, promotional, or otherwise):
Any breach of this Section 5.1 will be treated as termination for cause under Section 9. Access will be closed, any remaining prepaid term is forfeited, and no refund of any kind will be issued. Repeat or coordinated abuse (for example, an entire center found to be running one account across many unlicensed students) may result in closure of the center account and any linked instructor and student accounts, at our sole and reasonable discretion.
Purpose of these protections. The rules in Section 5.1 exist for the same reason every reputable paid learning platform has them: to keep the service sustainable and fair for the honest learners who paid for it. They are proportionate, industry-standard, and applied uniformly. Nothing in this Section is designed to inconvenience a genuine student studying in good faith on their own devices. If you are a real learner using your own account and your own devices for your own preparation, none of this affects you — it exists to stop a small number of bad actors from degrading the platform for everyone else.
We may update these Terms from time to time. We will notify users of material changes via email or Platform notification. Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.
We invest significant effort in creating high-quality exam preparation content. All materials on the Platform — including practice questions, audio recordings, explanations, mock exams, scripts, and software — are owned by Whitelen Technologies Inc. and protected by Canadian and international intellectual property laws. Your subscription grants you access to use these materials for your learning; ownership and distribution rights remain with us.
Access to Platform content is granted solely for use within the Platform for the purpose of exam preparation and instruction. All content remains the exclusive property of Whitelen Technologies Inc.
Any unauthorized use, reproduction, or distribution of Platform content — in whole or in part, by any means — constitutes a violation of these Terms and applicable intellectual property laws, and will be pursued accordingly.
All Platform content is protected by technical and forensic measures, including digital watermarking, that enable us to identify and trace any content to its source.
If you wish to use FrenchPrep content — in whole or in part — as the basis of a course, tuition offering, workshop, training program, or any other product that you deliver to third parties (whether paid, free, or bundled), you must obtain a separate written commercial redistribution license from Whitelen Technologies Inc.before any such use begins.
To request one, send a formal email to base@whitelen.com from a professional email address you control. The email must clearly state (a) the specific content or portion of the Platform you intend to use, (b) the format and audience of the offering you intend to deliver, (c) the estimated number of end recipients, and (d) the commercial terms you propose. Any payment made toward such a redistribution license must be accompanied by an explicit written reference to this request. A standard access-license payment (prepaid fixed-term license or recurring subscription) does not constitute a commercial redistribution license and cannot be retroactively converted into one.
No commercial redistribution right exists until a separate written license is issued and countersigned by an authorized representative of Whitelen Technologies Inc. Until then, all restrictions in Sections 5, 7, 8, and 3.6 apply in full. Any use inconsistent with this Section will be treated as unauthorized redistribution and handled under Sections 8, 9, and any available legal remedy.
We hope it never comes to this, but we reserve the right, in our sole and reasonable discretion and without prior notice, to suspend, restrict, or terminate any account, license, or access, whether prepaid or recurring, that we believe has violated these Terms, engaged in activity harmful to the Platform, its users, its partners, or the examinations it supports, or otherwise acted in a manner inconsistent with the intended educational use of the Platform.
Where an account is suspended or terminated for cause under this Section, no refund of any kindwill be issued for the prepaid portion of a fixed-term license, the current billing cycle of a subscription, or any other amount previously paid, and any remaining term is forfeited. Termination for cause is in addition to, and does not limit, any other legal or equitable remedy available to Whitelen Technologies Inc. Upon termination for any reason, your right to access the Platform ceases immediately, and we are not obligated to retain your data beyond what is required by applicable law.
In addition to termination for cause, we reserve the right to temporarily block, restrict, or pauseaccess to any account, at any time and without prior notice, when we detect activity that appears — in our reasonable judgement — to match an abusive pattern (for example, concurrent sessions from unusually many devices, credential-sharing signals, bulk export attempts, scraping traffic, suspicious payment activity, coordinated multi-account abuse, or any other conduct inconsistent with Sections 5, 5.1, or 8), or when we simply need to ask the account holder for clarification before deciding whether continued access is appropriate.
A precautionary block is not, by itself, a finding of wrongdoing. It is a hold placed on access while we investigate or communicate. During the block:
The right to place a precautionary block is intentionally distinct from termination for cause so that we can act quickly to protect the Platform and other subscribers when a pattern looks abusive, without prejudging the outcome. It is applied proportionately and only when we have a reasonable basis, and is not intended to be used against a real learner acting in good faith on their own devices.
The Platform is provided on an "as is" and "as available" basis. While we work hard to keep everything running smoothly, we cannot guarantee uninterrupted service or that all content will be error-free at all times. We also cannot guarantee specific exam results — your outcomes depend on many factors beyond the Platform.
FrenchPrep is a preparation and learning platform only. We do not issue, grant, award, endorse, or certify any language proficiency level or exam score. Any level indicator (for example, A1, A2, B1, B2, C1, C2 on the CEFR scale), any mock exam score, any diagnostic result, any skill-by-skill breakdown, any progress metric, and any teacher feedback shown inside the Platform is a learning aid only — an estimate of where you stand today for practice purposes — and is not a certification, credential, transcript, or official result of any kind.
Only the official examining bodies can certify your French level or issue a valid score:
Nothing in the Platform — including any downloadable report, screenshot, printout, or export — may be represented to any third party (employer, immigration authority, university, school, sponsor, or government agency) as an official proficiency result. Using Platform output as if it were an official certification is a breach of these Terms and, depending on the context, may also be misrepresentation under applicable law.
To the maximum extent permitted by applicable law, Whitelen Technologies Inc. disclaims all warranties, express or implied, statutory or otherwise, in connection with the Platform, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, title, quiet enjoyment, availability, accuracy, completeness, timeliness, or uninterrupted or error-free operation. We do not warrant that the Platform will meet your specific requirements, that any defect will be corrected, or that the Platform, its servers, or the content transmitted from them are free of viruses or other harmful components.
To the maximum extent permitted by applicable law, Whitelen Technologies Inc., together with its directors, officers, employees, contractors, agents, affiliates, partners, and service providers (collectively, the "Whitelen Parties"), shall not be liable to you or to any third party for the categories of damages set out below arising from or related to your use of, or inability to use, the Platform, whether the claim is based on contract, tort (including negligence), warranty, statute, or any other legal theory, and whether or not Whitelen Technologies Inc. has been advised of the possibility of such damages.
The Platform is a study tool. It is not immigration advice, legal advice, career advice, admissions advice, or a substitute for professional counsel from a licensed immigration consultant, lawyer, or accredited advisor. We are not liable for any decision made by any third party — including any immigration authority, visa office, employer, licensing body, university, school, professional order, sponsor, government agency, or examining body — based in whole or in part on your use of the Platform, your Platform scores, your Platform progress, or any actual exam score you go on to obtain after using the Platform. Your language proficiency, your exam result, and any downstream decision made on the strength of that result are your responsibility and the responsibility of the accredited bodies that certify them.
The Platform relies on independent third-party services (for example, Stripe for payments, cloud hosting and storage providers, email delivery providers, text-to-speech and speech-to-text providers, mobile application stores, and content delivery networks). We are not liable for outages, errors, data handling, pricing changes, or policy changes at any third-party service, and your use of any linked third-party product is subject to that third party's own terms and privacy policy.
We are not liable for any delay, failure, or interruption in the Platform caused by events reasonably beyond our control, including natural disasters, fires, floods, epidemics or pandemics, acts of war, civil unrest, terrorism, government action, sanctions, labour disputes, internet or telecommunications failures, power failures, cloud-provider outages, denial-of-service attacks, or any similar cause.
You agree to defend, indemnify, and hold harmless the Whitelen Parties from and against any claim, demand, loss, damage, cost, or expense (including reasonable legal fees) arising out of or related to (a) your breach of these Terms, including Sections 5, 5.1, 8, and 8.1; (b) your misuse of the Platform or its content; (c) any content you submit, upload, or transmit through the Platform; (d) your violation of any applicable law or of any third party's rights; or (e) your presentation of any Platform output as an official certification or score in breach of Section 10.1.
To the extent any liability of the Whitelen Parties to you is not otherwise excluded or disclaimed under these Terms, their total aggregate liability, in the aggregate for all claims combined, shall not exceed one hundred Canadian dollars (CA$100). This cap applies regardless of how much you have paid, how long you have used the Platform, or how many claims are brought. Multiple claims, repeated claims, or claims by multiple related users do not enlarge this cap. For clarity: this is the maximum sum that could ever be payable, and most claims are excluded outright under Sections 11.1 through 11.5 and reach a value of zero.
Nothing in these Terms is intended to exclude or limit any liability that cannot lawfully be excluded or limited under applicable law, including any statutory rights that consumers may have under the laws of British Columbia or Canada. Where any exclusion or limitation in this Section 11 is held unenforceable, the remaining exclusions and limitations continue to apply to the maximum extent permitted by law.
These Terms are governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of British Columbia, Canada.
For questions about these Terms, contact us at:
Whitelen Technologies Inc.
Vancouver, British Columbia, Canada
base@whitelen.com
At the end of the day, we built FrenchPrep to help you and your students succeed — to deliver better lessons, run your programs with confidence, and make exam preparation a little less stressful. These Terms reflect standard best practices for a paid learning platform: protect the content, keep the service sustainable, and keep every honest learner on a fair playing field. We hope this platform makes a real difference for you, and we're always working to make it better.