Back to home

FrenchPrep Privacy Policy

Last updated: 18 Oct 2026

This Privacy Policy explains how Whitelen Technologies Inc. ("FrenchPrep", "we", "us"), a British Columbia company based in Vancouver, collects, uses and protects personal information on the FrenchPrep website and mobile app. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).

It covers everyone who uses FrenchPrep:

  • offices and their staff;
  • students, including students added by an office (your "provider");
  • people who request a demo;
  • visitors to our website.

1. What we collect

Account details

  • Who you are: your name, email address and password. Passwords are stored only in protected (hashed) form.
  • If a provider adds you: the provider gives us your name and email so we can create your account.

Office details

  • When an office buys a licence: office name, contact name, role, email, phone, city and province, and the expected number of students.

Demo and contact requests

  • What you enter: your name, office name, email and phone, when you ask for a demo or contact us.

Learning activity

  • Your progress: progress, lesson completion, scores, practice and mock exam answers (written and spoken), and pronunciation scores.

Payments

  • Handled by Stripe. We don't receive or store card numbers. We receive confirmation of payment and billing details.

Device, login and usage information

  • What we record: IP address, approximate location, device and browser information, and login activity. This keeps accounts secure and applies our device rules.
  • On our website and platform: usage information, such as pages visited, which helps us run, secure and improve FrenchPrep and protect our content.

2. Voice and AI features

  • Speak the French: your voice is sent to our pronunciation server in Canada, scored right away, and not stored. We keep your scores and pronunciation results.
  • Speaking answers in mock exams and practice: these are saved, encrypted, and linked to your account so you can listen back to them, and so your provider or teacher can review them.
  • AI grading (only if turned on for your provider): your written and spoken answers are sent to AI service providers for grading. These providers may process the data outside Canada.

3. How we use information

We use personal information to:

  • create and run accounts, and provide lessons, practice, mock exams and feedback;
  • let providers manage their students and see their progress;
  • process payments and send account emails, such as invites, receipts and password resets;
  • answer questions and feedback;
  • keep the platform secure, for example detecting shared accounts, unusual activity, bulk copying of content and fraud;
  • improve FrenchPrep;
  • meet legal obligations.

We don't sell personal information, and we don't use advertising trackers.

4. Who can see your information

  • Your provider: if a provider added you, the office and its staff can see your name, email, progress, scores, activity and answers, and can manage your account. Questions about how your provider uses your information should go to them.
  • Our team: our team may access accounts to provide support and keep the platform secure.
  • Service providers: these companies help us run FrenchPrep and only receive what they need, such as:
    • hosting, database, cloud storage and content delivery providers;
    • email delivery;
    • payment processing (Stripe);
    • app notifications;
    • location lookup;
    • AI services for AI grading, if turned on;
    • business software tools that help us manage enquiries and accounts.
  • If required by law: we may disclose information when required by law, court order or a lawful government request.
  • If our business is sold: if all or part of our business is sold or transferred, personal information may be transferred to the new owner. It stays protected as described in this policy.

5. Where your information is stored

We store information in Canada where we can. Some of our service providers store or process information in other countries, mainly the United States. Information processed outside Canada may be accessible to authorities there under local laws.

6. How we protect it

We use industry-standard measures to protect personal information, including encrypted connections, protected password storage, encrypted storage for recordings, and access controls. No system is perfectly secure, but we keep improving our protections.

7. How long we keep it

We keep personal information only as long as we need it for the purposes in this policy, or as the law requires, for example for tax records. When an account is deleted, we delete its personal information within 30 days, except what we must keep for legal, tax or security reasons.

8. Your rights

You can ask to:

  • see the personal information we hold about you;
  • correct it;
  • delete it;
  • withdraw consent, which may mean you can no longer use FrenchPrep.

Contact us through the Feedback option in the platform or at base@whitelen.com. We'll respond within 30 days.

If you're not satisfied, you can contact the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for British Columbia.

9. Cookies and website technologies

We use your browser's local storage to keep you signed in and remember preferences. We don't use advertising cookies or third-party tracking services.

10. Changes to this policy

We may update this Privacy Policy. If we make an important change, we'll let you know in the platform or by email. The date at the top shows the latest version.

11. Contact

Privacy questions: Whitelen Technologies Inc., Vancouver, British Columbia, Canada ยท base@whitelen.com